At Milala Handmade, each product is carefully prepared and inspected before shipment. Some of our handmade or made-to-order products may require additional preparation time before dispatch.
Order Processing
Orders are normally processed within [2–5 business days] after payment has been successfully confirmed.
For handmade or made-to-order products, production and processing may take approximately [7–14 business days], depending on the product. Any specific production timeframe will be communicated on the product page or after the order is placed.
Business days exclude Saturdays, Sundays, and public holidays in Thailand.
Shipping Within Thailand
Orders within Thailand are shipped using [Thailand Post / Kerry Express / Flash Express / other courier].
Estimated delivery time after dispatch is approximately [2–5 business days].
Shipping fees are [THB ___ / calculated at checkout / free for orders over THB ___].
International Shipping
International shipping is available to selected countries.
Estimated international delivery time is approximately [7–21 business days] after dispatch, depending on the destination country, courier service, customs clearance, and local delivery conditions.
International shipping fees are calculated based on the destination, package weight, and selected shipping method and will be displayed at checkout or communicated before payment.
Customers are responsible for any applicable import duties, customs fees, or local taxes imposed by the destination country unless otherwise stated.
Tracking Information
Where tracking is available, customers will receive tracking information by email or through the contact information provided with the order after the package has been dispatched.
Delayed Delivery
Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, customs clearance, weather conditions, public holidays, or other unforeseen events.
If your order has not arrived within the expected delivery timeframe, please contact us at milalahandmade@gmail.com or +66 98 264 9224. We will assist in checking the shipment status with the relevant courier.
Milala Handmade will make reasonable efforts to assist customers with delayed shipments but cannot guarantee delivery dates where delays are caused by third-party couriers, customs authorities, or circumstances beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If a shipment cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges for re-delivery may apply.