We want every Milala Handmade customer to receive products in good condition and as described.
Because our products are handmade and some items may be made to order, minor variations in color, texture, pattern, or craftsmanship may occur. Such variations are part of the handmade nature of our products and are not normally considered defects.
Eligible Returns
Customers may request a return if:
- The product received is defective or damaged.
- The product received is different from the item ordered.
- The wrong size or product was shipped by Milala Handmade.
- Another return condition has been expressly agreed upon by Milala Handmade.
Please contact us within [7 days] after receiving your order.
How to Request a Return
Please contact:
Email: milalahandmade@gmail.com
Phone: +66 98 264 9224
Please provide:
- Your order number
- Your name
- Description of the issue
- Photographs showing the product and, where relevant, the defect or damage
Please do not return any product before receiving return instructions from us.
Non-Returnable Products
Unless the product is defective, damaged, or incorrect, we may not accept returns for:
- Made-to-order products
- Customized or personalized products
- Products that have been worn or used
- Products damaged after delivery due to misuse
- Products returned without original packaging or accessories
- Change-of-mind purchases [if this reflects your actual policy]
Size Exchanges
Customers should review the size information provided on our website before ordering.
If you ordered the incorrect size, please contact us within [7 days] of receiving the product.
Size exchanges are subject to product availability and the product must be unused, unworn, undamaged, and returned in its original condition and packaging.
For size exchanges resulting from the customer’s selection, the customer is responsible for return shipping and re-delivery costs.
If Milala Handmade shipped an incorrect size, Milala Handmade will be responsible for reasonable return and replacement shipping costs.
Return Shipping Costs
If the return is caused by a defective, damaged, or incorrect product supplied by Milala Handmade, we will be responsible for reasonable return shipping costs.
For approved returns or exchanges resulting from the customer’s selection, including an incorrect size ordered by the customer, the customer is responsible for return shipping costs.
Refunds
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the same payment method used for the original transaction.
For example, if the original payment was made by credit or debit card, the refund will be processed back through the original payment method.
The time required for the refunded amount to appear in your account depends on your bank, card issuer, and payment provider.
Original shipping fees [are / are not] refundable except where the return results from an error by Milala Handmade.